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Regina Pats address ticket controversy
BY GREG HARDER, LEADER-POST FEBRUARY 21, 2015 11:42 AM
Regina Pats address ticket controversy
The Regina Pats’ new ticket prices are proving to be a tough sell.
The WHL club recently announced a location-based system which is being imposed for the 2015-16 season. That means the Pats are retiring the old adult-senior-youth model and replacing it with seats in two categories: Gold and silver.
The new framework is similar to what’s being offered in the NHL and by WHL teams like the Edmonton Oil Kings, Vancouver Giants, Portland Winterhawks and Everett Silvertips.
The Pats have already been approached by other clubs who are interested in updating their own ticket structures.
The issue for fans in Regina is the fact that eliminating senior and youth tickets could translate into a substantial price increase. There will also be a hike for adults in the gold section, although silver does offer a reduction.
“I know people will compare it to years past and suggest we have gone up considerably,” said Anthony Marquart, who leads the Pats’ new five-man ownership group. “I can’t speak to the past other than as a season-ticket holder myself. But I know there hasn’t been a price increase in at least four years. The price should have increased at a minimum for inflation, which it hasn’t. No franchise can exist long term by having the rates the way they were in the past.”
Despite revenue challenges, Marquart believes the Pats’ owners have put their money where their mouth is since purchasing the team from Russ Parker last spring for roughly $7.5 million. Of particular note, they spent more than $3 million on an NHL-calibre scoreboard and other related upgrades to the Brandt Centre.
On the hockey side, the Pats went “all in” by hiring one of the league’s most expensive coaching staffs, led by former NHL coach/GM John Paddock and assisted by former Saskatoon Blades bench boss Dave Struch. The club also added five new scouts as well as additional office/gameday staff, with the scoreboard alone requiring a new control room with a five-person crew.
“We have invested significant additional dollars into the Regina Pats and the (ticket) increase is nominal compared to the overall investment,” said Marquart, who pointed out that the new season-ticket rates translate to $10.53 per game in the silver section and $13.68 for gold.
“We think that’s a reasonable price for somebody to pay. This has nothing to do with paying for the scoreclock. There is no amount of season-ticket increase that will ever pay for the scoreclock. But we did it anyway because we wanted to do that for the community.”
Marquart anticipated some resistance to the new ticket structure and vows to listen to those concerns. However, he also hopes people consider the bigger picture.
“We fully support our season-ticket base,” he said. “Many of them have been there for years. What we’re saying to them now is, ‘This is a game-changer moment.’ We are committed to a winning franchise and improving the game-day experience. That costs money.”
Up to now, the changes implemented by the new owners have been generally applauded. However, the ticket increase appears to have struck a chord — especially with seniors.
In an email to the Leader-Post, Foster Monson noted the cost of his two season tickets — senior for himself and youth for his grandchild — will double in price from $520 to $1,040.
Jim Nelson paid $760 for two season tickets this year ($330 senior, $430 adult). If he takes advantage of the early bird rate, which is due at the end of April, those same tickets in the gold zone will cost $1,040.
“I expected an increase and I think it’s fully justified but — holy crap,” said Nelson. “I know someone who has been a season-ticket holder for over 40 years and he pretty much says, ‘That’s it; it’s too much for me.’
“They haven’t exactly got people lining up at the door for season tickets. It’s ill advised. They’re just slowly bringing the crowds back. I think the owners are doing a hell of a job actually — until they dropped this one on us.”
Arnice Crosthwaite was hit hard, too. She’s facing a 63 per cent increase on her two senior tickets in the gold zone.
“If you were renting a house and they increased your rent by 63 per cent, you’d move out,” she noted. “I think it’s drastic and not giving the seniors who have been going to those games for decades any break at all is outrageous.”
As a result, Crosthwaite said she and her husband will strongly consider not renewing for the first time in eight seasons.
“Most of the people who sit around us have been season-ticket holders for quite a while,” she continued. “I’d say more than half of them have said the same thing to me, that they don’t intend to renew.
“It’s kind of sad because it’s fun to go to the games, but we can take our $700 and go someplace else.”
The Pats’ season-ticket base has dipped in recent years to just under 2,700. Marquart doesn’t want that number to fall even more, but he thinks fans will be more amenable to the changes once they have a better understanding of the options at their disposal, including family packs, multi-game flex packs and group rates for schools, charities and other community programs.
“We’re not trying to hurt seniors; it’s the opposite,” said Marquart. “We’re not trying to hurt families. We want all of them to participate. That’s why we’re offering payment plans. We want to give everybody an opportunity to sit where they want to sit and to be able to pay for it.”
With that in mind, the Pats are holding a “town-hall meeting” today at the Brandt Centre (5:15 p.m.) prior to their game against the Red Deer Rebels. Marquart and president Todd Lumbard are slated to attend and answer questions.
“We’re here to speak to anybody,” added Marquart. “We’re passionate. We know we’re doing the right thing. We’re bringing some other initiatives in which fans haven’t seen yet. As the years go on, we’re going to be more and more involved in the community. We’re going to be donating more back to the community. We hope our fans appreciate that and come out and support the team.”
gharder@leaderpost.com
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